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- Header Wrapper Libraries
- Incorrect Revenue Share applied client side.
- Ad Server line item targeting was not configured correctly.
- Legacy Prebid version in use (we recommend upgrading to the most recent stable Prebid version).
- Incorrect Placement IDs used for our demand.
- Javascript Tags
- Trafficking instructions were not applied.
- SafeFrames are enabled for a product which does not support it.
- Inventory
- If you are using multiple libraries for demand, are we being sent the same inventory as other demand partners?
- Is there any filtering enabled?
- How is GDPR used on your site, and what users require consent?
Requested Information
- The Product you are noticing the issue with.
- The placement ID of the product from your Boost account.
- A Screenshot of the issue (if applicable)
- Test Page with the issue occurring for the specific product and placement ID.
- Console Errors
- GPT Errors (if any)
- Browser Version
- Operating System
- Internet Connection Speed (Wifi/LAN/3G/etc)
- A HAR Log of your browser session which includes network requests when you saw the issue. (Web or In-App)
- If using Server-Side implementations any Stored Configurations or Stored Bidders
- Any relevant reports for the support request including:
- Timezone
- Size
- Domain
- Date